Frequently Asked Questions

nouri is a telehealth platform that connects you with licensed healthcare providers. Complete a brief online health questionnaire, then receive a personalized evaluation from a board-certified provider. If appropriate, your provider creates a personalized wellness plan that ships directly to your door.

nouri is available to adults 18 and older in our service states. A licensed provider evaluates your health profile during your consultation to determine if our plans are right for you.

Getting started is easy: complete our online health questionnaire (takes 5–10 minutes), get reviewed by a board-certified provider within 24 hours, and receive your plan at your door. The entire process is 100% online.

Once you've completed the questionnaire, a licensed provider reviews your profile within 24 hours. Your plan then ships discreetly and arrives at your doorstep in 2–5 days.

Your nouri shipment arrives with everything you need: your prescribed plan clearly labeled with your dosing instructions, all necessary supplies, alcohol disinfectant pads, and discreet packaging with free expedited shipping. Plus, you get immediate access to our secure platform where you can message your provider anytime, request adjustments or refills, and get ongoing support.

We offer personalized wellness plans at two tiers — Essential ($158/mo) and Premium ($250/mo). Your provider determines the most appropriate plan based on your health profile.

Both plans include provider consultation, personalized care, pharmacy fulfillment, and ongoing support. The Premium plan includes access to additional treatment options. Your provider will recommend the best fit during your consultation.

Your provider will explain your specific treatment regimen during your consultation. Detailed instructions are included with your plan.

Plan duration depends on your individual goals and progress. Your provider will work with you to determine the right approach. Many members continue their plans long-term with provider guidance.

Your provider monitors your progress and may adjust your plan as needed. You can also pause or cancel at any time.

Plans start at $158/month (Essential) and $250/month (Premium). No hidden fees. Compounded medications are not FDA-approved. Final pricing depends on the treatment plan your provider recommends.

Currently, our services are not covered by insurance. We offer transparent, upfront pricing with no hidden fees, and accept HSA/FSA payments.

Yes! We offer savings when you commit to 3, 6, or 12-month plans. Monthly pricing gives you flexibility, while longer commitments provide the best value.

For both our 6-month and 12-month plans, we ship every 3 months to maintain the highest quality.

Your provider will discuss potential side effects during your consultation. Common side effects are typically mild and improve over time. Your provider monitors your progress and adjusts your plan as needed.

Results depend on your individual health profile, adherence to your plan, and lifestyle factors. Your provider will discuss realistic expectations during your consultation. Individual results vary.

Combining your plan with healthy eating and regular physical activity can enhance your results. Your provider will offer guidance on lifestyle changes that complement your plan.

Your provider can discuss the best approach for transitioning off your plan. Maintaining results typically requires ongoing healthy lifestyle habits. Many members choose to continue long-term with provider guidance.

We partner with F&F Pharmacies Inc dba Jungle Jim's Pharmacy, located at 5484 Dixie Highway, Fairfield, OH 45014. They can be reached at (877) 858-3784 and are licensed to dispense medications in 44 US states. Compounded medications are not FDA-approved.

Our partner pharmacy is licensed in 44 US states. Unfortunately, they cannot currently dispense to the following states: California, Nevada, New Jersey, North Carolina, Texas, Massachusetts, Mississippi, New Hampshire, West Virginia, and Delaware. Free, discreet expedited shipping is included for all eligible states.

Our partner pharmacy does not dispense sterile compounds at this time. All medications are compounded in accordance with applicable guidelines.

Our clinical providers are Wasef Health, PC c/o Michael Wasef MD. They can be contacted at contact@wasef-health.com. Wasef Health PC is located at 5260 78th Ave N, PO Box 1697, Pinellas Park, FL 33780.

Yes, there are no long-term contracts. You can pause or cancel your subscription at any time.

You'll have ongoing access to your provider through our secure messaging platform. We also provide educational resources and support throughout your journey.

Absolutely. We use bank-level encryption and are fully HIPAA compliant. Your personal and medical information is always protected and never shared without your consent.

No. Compounded medications are not FDA-approved. They are prepared by state-licensed pharmacies based on a valid prescription from a licensed provider.

No. nouri connects patients with licensed, independent healthcare providers who make all prescribing decisions based on clinical evaluation.