Refund Policy

General Policy

All prescriptions are personalized for individual patients and therefore cannot be returned or refunded once prepared. Pharmacy regulations prohibit medication returns. Once an order ships, it is final and non-refundable. These terms are subject to The Nouri Promise described below, which gives new members a 30-day satisfaction window.

The Nouri Promise — Your First 30 Days, Every Dollar Back

New members are covered by The Nouri Promise. If Nouri isn’t right for you within 30 days of your first delivery, tell your Nouri Care Team and we’ll refund all of what you paid — every dollar — to your original payment method within 5 business days. No medication return is required.

Eligibility. The Nouri Promise is available to first-time members only, one per person or household (matched by email, phone, and shipping address), and applies to our 3-month and 6-month plans. You must have completed your intake and your initial consultation with the Nouri Care Team, and your request must be made within 30 days of your first delivery.

How it works. Contact the Nouri Care Team to start a request. We’ll first see whether something can be adjusted — many concerns, such as early side effects, can be resolved — so the program works for you. If you’d still like to stop, we’ll refund everything you paid, in full, to your original payment method within 5 business days.

The Nouri Promise is a satisfaction guarantee. It is not a guarantee of any particular health or weight-loss outcome.

Order Cancellation

You may cancel for a full refund within 48 hours after your initial payment, regardless of whether the prescription has been submitted to the pharmacy. After 48 hours, cancellations are accepted any time before the medication has been prepared for shipment. Once your medication has shipped, the order is final under this section — though new members may still be covered by The Nouri Promise above, a separate 30-day satisfaction window. California residents may have additional rescission rights under state law.

Medical Ineligibility

If a healthcare provider determines medical ineligibility after review, customers receive a full refund.

Damaged Deliveries

If your medication arrives damaged, appears compromised, or was exposed to temperatures outside the recommended range (2°C–8°C / 36°F–46°F), do not use it. Contact us within 72 hours of delivery with photos of both the outer packaging and the medication vial. nouri will replace the product or issue a refund after verification.

Subscription Cancellations

Subscriptions remain active through the current billing cycle after cancellation is confirmed. Partial or prorated refunds are not offered for unused time within a billing cycle, except as provided under The Nouri Promise above.

When Refunds Are Not Available

Except as provided under The Nouri Promise above, refunds are denied when:

• Orders have shipped (outside the Nouri Promise window)
• Customers change their minds after the 48-hour post-payment window and the medication has been prepared for shipment (and the Nouri Promise does not apply)
• Incorrect address information is provided
• Terms of Service violations occur
• Packages are confirmed delivered by carriers (outside the Nouri Promise window)

Shipping Concerns

Customers must report missing delivered packages within 24 hours with documentation. Police reports may be required for suspected theft. nouri is not responsible for packages after the carrier has confirmed delivery.

Refund Request Process

Customers should contact nouri through the contact page with order details and supporting documentation. Refund requests are reviewed within 2-4 business days, with approved refunds processed within 5-10 business days.

Billing Errors

Duplicate charges and confirmed billing errors receive refunds.